This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

 

Contact details

 

By post:

MRL Productions Uk Ltd

Wade Road,

Clacton-on-Sea,

Essex,

CO15 4LT

 

Telephone: 0845 643 1487

Email: hello@mrlproductions.co.uk

 

Definitions”

 

“Personal Data” means any data relating to an identified or identifiable individual, including, for example, name, contact information, identification number, location data, online identifier, IP address etc. 

 

“Data Subject” is the individual to whom the Personal Data relates. 

 

“Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.  

 

 

What information we collect, use, and why

 

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Occupation

• Date of birth

• Payment details (including card or bank information for transfers and direct debits)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Usage data (including information about how you interact with and use our website, products and services)

• Information relating to compliments or complaints

• Audio recordings (eg calls)

• Records of meetings and decisions

• Website user information

 

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Addresses

• Purchase or service history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

• Technical data, including information about browser and operating systems

• We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Purchase or account history

• Website and app user journey information

• IP addresses

 

We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

• Client account information

• Health and safety information

• Any other personal information required to comply with legal obligations

• We collect or use the following personal information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)

• Date of birth

• National Insurance number

• Copies of passports or other photo ID

• Employment history (eg job application, employment references or secondary employment)

• Education history (eg qualifications)

• Right to work information

• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )

• Security clearance details (eg basic checks and higher security clearance)

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We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Addresses

• Payment details

• Account information

• Purchase or service history

• Call recordings

• Photographs

• Customer or client accounts and records

• Financial transaction information

• Information relating to health and safety (including incident investigation details and reports and accident book records)

• Correspondence

• Telematics data and connected car information

• Location data

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details below:

 

By post:

MRL Productions Uk Ltd

Wade Road,

Clacton-on-Sea,

Essex,

CO15 4LT

 

Telephone: 0845 643 1487

Email: hello@mrlproductions.co.uk

 

 

Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

 

As a provider within the events industry, we often work with multiple people and partners on contracts across the UK and European Union. As such, we may, from time to time, collect your information under the purposes of carrying out the duties of the events we are working on at the time for you or for your client.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details below:

 

By post:

MRL Productions Uk Ltd

Wade Road,

Clacton-on-Sea,

Essex,

CO15 4LT

 

Telephone: 0845 643 1487

Email: hello@mrlproductions.co.uk

 

 

Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to provide and improve products and services for clients:

• We need to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the ‘public task disclosure response condition’)., We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).

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Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for the operation of client or customer accounts:

• We need to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the ‘public task disclosure response condition’)., We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).

 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for information updates or marketing purposes:

• We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).

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Our lawful bases for collecting or using personal information to comply with legal requirements:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

 

Our legitimate interests are:

• As a provider within the events industry, we often work with multiple people and partners on contracts across the UK and European Union. As such, we may, from time to time, collect your information under the purposes of carrying out the duties of the events we are working on at the time.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out below:

 

By post:

MRL Productions Uk Ltd

Wade Road,

Clacton-on-Sea,

Essex,

CO15 4LT

 

Telephone: 0845 643 1487

Email: hello@mrlproductions.co.uk

 

Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to comply with legal requirements:

 

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

 

As a provider within the events industry, we often work with multiple people and partners on contracts across the UK and European Union. As such, we may, from time to time, collect your information under the purposes of carrying out the duties of the events we are working on at the time.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out below:

 

By post:

MRL Productions Uk Ltd

Wade Road,

Clacton-on-Sea,

Essex,

CO15 4LT

 

Telephone: 0845 643 1487

Email: hello@mrlproductions.co.uk

​

Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for recruitment purposes:

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

 

As a provider within the events industry, we often work with multiple people and partners on contracts across the UK and European Union. As such, we may, from time to time, collect your information under the purposes of carrying out the duties of the events we are working on at the time. For the purposes of complaints, we will need access to your personal and account information to be able to resolve and investigate any issues raised.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out below:

 

By post:

MRL Productions Uk Ltd

Wade Road,

Clacton-on-Sea,

Essex,

CO15 4LT

 

Telephone: 0845 643 1487

Email: hello@mrlproductions.co.uk

 

Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for dealing with queries, complaints or claims:

 

Where we get personal information from

• Directly from you

• CCTV footage or other recordings

• Providers of marketing lists and other personal information

• Suppliers and service providers

• We may also gather personal information via our website forms and on our social media channels.

 

How long we keep information

MRL retains your personal data for as long as is necessary to fulfil the purposes set out above.

 

Your data is retained:

• For the period strictly necessary for the use of the Website or the Services, or for the Company’s purposes, and for a maximum period of 5 years from the date of collection if no contract is concluded with the Company;

• Where a contract is concluded or an order is placed, in connection with our services or otherwise, for the entire duration of the contractual relationship, and then retained securely for a period corresponding to any agreed period, plus the applicable statutory limitation period of 5 years.

 

If you require more information on how we store your personal information or the criteria we use to determine this please contact us using the details provided below:

 

By post:

MRL Productions Uk Ltd

Wade Road,

Clacton-on-Sea,

Essex,

CO15 4LT

 

Telephone: 0845 643 1487

Email: hello@mrlproductions.co.uk

 

Who we share information with

 

Others we share personal information with

• Organisations we’re legally obliged to share personal information with

• Publicly on our website, social media or other marketing and information media

• Previous employers

• Suppliers and service providers

• Third parties:

• We may share your data with our contractors as part of the service we offer to you. We will always seek your prior permission before sharing your information.

• We will keep your data securely for the duration of your contract with us plus an additional period of 5 years for legal and compliance reasons.

 

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us via one of the methods below:

 

On our website: https://www.mrlproductions.co.uk/datacomplaints

 

By post:

MRL Productions Uk Ltd

Wade Road,

Clacton-on-Sea,

Essex,

CO15 4LT

 

Telephone: 0845 643 1487

Email: hello@mrlproductions.co.uk

 

You can view our data complaints procedure at this link: https://www.mrlproductions.co.uk/datacomplaints

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113
 

Website: https://www.ico.org.uk/make-a-complaint

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Last Updated: 02/09/2026

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